Information
Welcome to the Return Policy page for BAH Floor Solutions. At BAH Floor Solutions, we strive to provide the best products and services to our customers. In this section, you will find all the information you need regarding our return policy.
Frequently asked questions
Understanding our return policy is important. We offer a 30-day return policy for all products purchased from BAH Floor Solutions. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange.
What are the conditions for a return?
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that some products may be non-returnable, such as custom-made items.
How do I initiate a return?
If you would like to initiate a return, please contact our customer service team. They will provide you with a return authorisation and instructions on how to return the item. Once we receive the returned item, we will process your refund or exchange.
Who covers the return shipping costs?
The customer is responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
What if my flooring materials are damaged or defective?
If you receive damaged or defective flooring materials, please contact us immediately. We will arrange for a replacement or a full refund, and we will cover the return shipping costs.
What options do I have for returns?
We offer refunds to the original payment method, exchanges for a similar product, or store credit for future purchases, depending on your preference and product availability.
Are there any exceptions to the return policy?
Yes, custom-made items and products marked as non-returnable are not eligible for return. Please check the product description before making a purchase.
What is the timeframe for making a return?
You have 30 days from the date of receiving your order to initiate a return.
Do I need proof of purchase to return a product?
Yes, a proof of purchase, such as your order confirmation email or receipt, is required to process your return.
Explore Our Flooring Options
Discover a wide range of flooring materials at BAH Floor Solutions. From hardwood to laminate, vinyl to tile, and plush carpets, we have the perfect flooring to suit your style and needs. Plus, we offer professional installation services to ensure a flawless finish.
